Return & Refund Policy
Overview
If something you bought from Albaraka Mediterranean Market & Grill isn't right, tell us and we will make it right with a replacement, store credit, or refund. This policy covers purchases made in store at 3815 Hillsborough St, Raleigh, NC 27607 and orders placed online at order.albarakamarketnc.com.
Because we sell fresh halal meat, produce, and prepared food, the rules differ by product type. Please keep your receipt or order confirmation, as we need it for any return or refund.
Fresh meat, produce and prepared food
Fresh items can't be returned once they leave the store, but we will replace or refund them if they are spoiled, damaged, or not what you ordered. Report the problem within 24 hours of purchase or pickup.
Meat must be kept refrigerated or frozen after purchase. We can't accept claims for items that were stored improperly or cut, marinated, or cooked by the customer.
| Item type | Report within | What we need | Resolution |
|---|---|---|---|
| Halal meat, poultry and butcher cuts | 24 hours | Receipt + the item or a clear photo | Replacement or refund |
| Fresh produce, dairy and eggs | 24 hours | Receipt + the item or a clear photo | Replacement or refund |
| Bread and bakery items | 24 hours | Receipt + the item or a clear photo | Replacement or refund |
| Grill and prepared food (shawarma, kabobs, wraps, bowls) | Same day, ideally at pickup | Receipt or order number | Remake or refund |
Packaged groceries and general merchandise
- Unopened packaged groceries, kitchenware, and other non-food items can be returned within 7 days of purchase with a receipt.
- Items must be unopened, unused, and in their original packaging.
- Damaged or defective items (for example, a dented can, broken seal, or faulty kitchen item) can be returned within 7 days for a replacement or full refund.
- Items past their best-by date at the time of purchase will be replaced or refunded, whether opened or not.
- Returns without a receipt may be offered store credit at the current selling price, at the manager's discretion.
Items we can't take back
For health, safety, and hygiene reasons, these items are final sale unless they arrive damaged, defective, or incorrect:
- Fresh meat, poultry, produce, dairy, and bakery items reported after 24 hours
- Grill and prepared food that has been eaten or taken home and reported after the same day
- Custom butcher orders (special cuts, whole lambs or goats, bulk orders prepared to your request)
- Opened health and beauty products
- Hookahs, hookah tobacco, charcoal, and accessories once opened or used
- Gift cards
- Sale or clearance items marked "final sale"
Online pickup orders
Please check your order at pickup. Our staff can fix most problems on the spot, before you leave the store.
- Missing items: contact us within 24 hours and we will refund the item to your original payment method or hold it for you to collect.
- Wrong items: we will swap it for the correct item or refund it. You may be asked to return the wrong item.
- Damaged or poor-quality items: report within 24 hours with a photo and your order number for a replacement or refund.
- Substitutions: if an item is out of stock, we may offer a similar item of equal or better quality. You can decline a substitution at pickup and we will refund it.
- Weighted items: meat and produce are priced by weight. If the final weight differs from your order, the price is adjusted to match.
- Uncollected orders: orders not picked up by closing time on the scheduled day may be cancelled. Perishable and prepared items in uncollected orders are not refundable.
How to request a return or refund
- Contact us within the time window for your item: call (919) 838-5155, email albarakagrill@gmail.com, or visit the store.
- Give your receipt or online order number, the item, and what went wrong.
- Bring the item back or send a clear photo of it. For fresh items, a photo is usually enough.
- A manager will review the request and offer a replacement, store credit, or refund.
Refund methods and timing
Refunds go back to the original payment method. Taxes are refunded with the item. We do not issue cash refunds for card purchases.
| Paid with | Refunded as | Typical timing |
|---|---|---|
| Cash (in store) | Cash or store credit | Immediately |
| Card (in store) | Refund to the same card | 5–10 business days, depending on your bank |
| Online order | Refund to the card used at checkout | 5–10 business days, depending on your bank |
| No receipt | Store credit | Immediately |
Cancelling an online order
You can cancel an online order for a full refund until we start preparing it. Call (919) 838-5155 as soon as possible with your order number.
- Grill and prepared food orders can't be cancelled once cooking has started.
- Custom butcher orders can't be cancelled once the meat has been cut.
- We may cancel an order and refund it in full if an item is unavailable or there is a pricing error.
Contact us
Albaraka Mediterranean Market & Grill
3815 Hillsborough St, Raleigh, NC 27607
Phone: (919) 838-5155
Email: albarakagrill@gmail.com
Website: albarakamarketnc.com
We may update this policy from time to time. The version posted on our website on the date of your purchase applies.